This page is the support entry for PetDay Care Planner (com.petday.care), published by IOTERA SMART LLC. For home-service quotes (HVAC, plumbing, cleaning, moving), please use our Contact page.
Contact Support
- Phone: +1 304-395-4756
- Email: JAMES@ioterasmart.online
- Company: IOTERA SMART LLC
- Address: 6033 S TAFT ST, LITTLETON, CO 80127
- D-U-N-S: 137561147
- Website: https://ioterasmart.online
When you email us, include your Android version, app version (V1.0), and a short description of what happened. We typically respond within 1–2 business days.
Quick Answers
How do I add a pet and today’s tasks?
Open Pets → Add pet → save the profile. Then open the pet → Add task (Feed, Walk, Groom, Clean, or Train) with a time and repeat rule. Tasks appear on the Today timeline after occurrences are generated.
Why don’t I see tasks for an archived pet?
Archived pets are hidden from Today pills and no longer generate new daily task occurrences. Existing care logs are preserved with a pet name snapshot.
Reminders are not showing
Reminders are off by default. Enable them in Settings → Reminders, grant POST_NOTIFICATIONS if prompted, and check quiet hours (22:00–07:00). Lead time can be set to 0, 5, or 15 minutes.
What is the difference between Skip today and Mark done?
Mark done completes the occurrence and can write a care log entry. Skip today sets status to skipped without writing a care log.
How do I export or clear data?
Use Settings → Export logs to save a CSV via the system file picker. Use Settings → Clear all data to wipe local app content. Uninstalling the app generally removes local app data from the device.
Does PetDay use the internet or track walks with GPS?
V1.0 does not declare the INTERNET permission and stores care data locally. Walk tasks are time-based reminders only — no route or location tracking. See our Privacy Policy.
Is this veterinary advice?
No. PetDay Care Planner is a scheduling helper only. It does not diagnose, prescribe, or replace professional veterinary care.