Frequently Asked Questions
Answers about our home services and PetDay Care Planner.
Scheduling, Pricing & Coverage
What areas do you serve?
We are based in Littleton, CO (80127) and serve Denver Metro South communities including Highlands Ranch, Centennial, Lakewood, Greenwood Village, Ken Caryl, and Columbine. Contact us with your ZIP code to confirm coverage.
Do you offer same-day or emergency visits?
Same-day service is available when technician schedules allow. Email the issue type and address as early as possible. Emergency requests are handled by appointment based on urgency and travel time.
How do quotes work?
Online and email quotes are estimates. After we review the job — and when needed, after an on-site look — we confirm scope and pricing before proceeding with additional work.
What should I prepare before a visit?
Provide accurate access details, secure pets if needed, clear a path to the work area, and share any known history of the problem. An authorized adult should be available when access is required.
How do I pay?
Payment is generally due upon completion unless other arrangements are agreed in writing. Accepted methods are confirmed when the job is scheduled or completed.
App Questions
Is PetDay free? Are there ads?
V1.0 has no ads and no in-app purchases. There is no account system.
Where is my data stored?
On your device in local JSON files. V1.0 does not use INTERNET permission to upload pet or care content to our servers. See the Privacy Policy.
How many pets can I add?
Up to 8 active pet profiles in V1.0. You can archive pets you no longer want on the Today timeline.
Can I export my care history?
Yes. Settings → Export logs creates a CSV (date, time, pet, type, title, status, completed_at, notes) using Android’s Storage Access Framework.
Where can I get help with the app?
Visit App Support or email JAMES@ioterasmart.online.